VIDA SANA - CLIENT AGREEMENT

This Client Agreement (“Agreement”) is between Vida Sana Studio LLC, fitness studio offering training rooted in the Pilates method (“Vida Sana”), and you the undersigned (“Client” or “You”, interchangeably) as of the date of signing below. 

BOOKING AND CANCELLATION POLICIES

RESERVING SESSIONS: You are solely responsible for the booking and cancelling of your sessions and classes. To purchase and reserve a private and/or semi-private (duet) session, You may coordinate directly with your instructor of choice. 

You may reserve classes via the Vida Sana website: www.VidaSanaStudio.com (“Website”) which is integrated with the third-party booking platform Wellness Living. Clients must either have an existing class credit or package in their account or purchase a class or package to secure the reservation. Class reservations are not considered reserved until paid in full, at which point an email receipt confirming the same will be sent to You. 

As class reservations are created Wellness Living, You may wish to create an account in Wellness Living and store your credit card information in the account to expedite future bookings. If You have any questions about how Wellness Living stores your personally identifiable information, please refer to their Privacy Policy. 

For further information regarding purchasing, please see “Purchasing Summary” below. 

CANCELLATIONS: All sessions and group class reservations may be cancelled without penalty by canceling up to 24-hours prior to the scheduled start time.

If the cancellation is made within the 24-hr window prior to your session or class, or if You do not show up to the scheduled session or class, it will be considered a ‘late cancel’ and the credit will be forfeited, and/or You will be charged the full amount of the session or class. If You do not show up to the scheduled session or class, it will be considered a ‘no show’ and You will forfeit the session/class credit.

Cancellation of private and semi-private sessions (duets) must be done directly with your instructor. 

Cancellation of group class reservations may be done (1) online in your Wellness Living account, or (2) via the confirmation email sent at the time of booking. 

Cancellations via Facebook messenger, Instagram, or other social media are not valid, and You will be charged if the booked session is not properly cancelled outside the 24-hour window. 

In the event of an emergency, Vida Sana reserves the right to move any Client’s session or class to another mutually agreeable time. In this rare instance, You will not be charged for the changed session or class, and your session or class will be promptly rescheduled. 

LATE ARRIVALS: You are expected to arrive to your session and/or class on-time, with the necessary equipment, and ready to begin your workout. Accordingly, if You arrive late to your scheduled session, it is within the discretion of the instructor whether to proceed with the session; if You arrive late to a group class, it is within the discretion of the instructor to let You into class. In the instance that the instructor does proceed with the session, the session time will not be extended due to Your tardiness and will end at the scheduled time. 

In the event that You are so late that it is not feasible to train, in the sole discretion of the Vida Sana instructor, Your tardiness will be considered a “no-show” and the session fee or class credit, will be forfeited from Your account. 

PURCHASING and PAYMENT SUMMARY

PAYMENT SUMMARY: Group class packages are billed in-full at the time of purchase. Purchases are non-refundable and non-transferable. 

CREDIT CARD ON FILE: Clients may elect to keep a credit card on file in their Wellness Living account online. By placing a card on file, the cardholder and account holder gives permission to the Vida Sana staff to charge the card for any auto-debit packages and/or cancellation fees (if applicable) accrued in accordance with the Vida Sana cancellation policy detailed herein.

AUTO-DEBIT FOR RECURRING MEMBERSHIPS/PURHCASES: By enrolling in an auto-debit contract, You authorize Vida Sana to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) Vida Sana will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on the Client Agreement and/or in connection with cancellation fees per the cancellation policy. Vida Sana may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) the Vida Sana booking system allows for booking through the week regardless of the billing date of your contract; (3) if You are booked for a session past the subsequent billing date, and your debit/credit card fails to bill properly, that You will be removed from any sessions past the subsequent billing date and notified via electronic mail; (4) if You are removed from a session due to the circumstances as described, it may not be possible to place You back into the session for which You were originally booked and that You will not be given any priority; (5) it is your responsibility to keep a current card on file with accurate billing information. Vida Sana cannot be held responsible for errors in processing due to expired or inaccurate information.

PACKAGE EXPIRATION: Packages expire 6-months from the date of purchase, unless noted otherwise in the description at the time of purchase. There are no extensions, refunds, or freezes for purchases or expired sessions. You are responsible for noting package expiration date; Vida Sana will not send reminders or follow-up. 

PACKAGE PURCHASES: By purchasing a package or private sessions and/or classes with Vida Sana You agree that: (1) Packages are not shared or transferable between members, unless expressly agreed upon by Vida Sana ownership in writing; (2) Specially priced, expiring packages may not be extended, transferred, refunded, shared, or frozen. (see above for package expirations); (3) Vida Sana will not adjust or extend special packages due to accidental bookings or the acts or omissions of clients. The expiration date set on an expiring package is the date on which the sessions in the package may no longer be used; and (4) Clients purchasing packages do so with the express understanding of these terms and agree to be bound by such.

STUDIO POLICIES

WORKOUT ATTIRE, GRIP SOCKS REQUIRED: All clients are asked to wear workout gear to the session and classes. No jeans or attire with metal accessories or large zippers are allowed on the equipment. 

For your safety, and to protect the integrity of the equipment, ALL clients are required to wear grip socks during their session or class. You must provide your owner, and if You forget socks You may purchase a pair at the studio.

NO GUESTS OR PETS: In consideration of their safety, and the health and safety of all clients, no non-participating visitors or children will be allowed inside the studio. As it is violative of local, state, and federal health codes and law, pets are not allowed in the studio.

NO CELL PHONE POLICY: During all sessions and classes, cell phones should be on silent and stored away from the workout area. If You anticipate needing to receive or make a call, please notify the instructor at the start of your session, and take the call outside. 

CLEANING: All Clients are expected to respect the equipment and props used during their session and/class. You are also asked to thoroughly clean your equipment after your session/class with the provided cleaning supplies, reset the machines, and leave the space as You would like to find it.

CONDUCT/DAMAGES: Vida Sana is committed to the health, safety, and welfare of each of its clients and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Clients who do not observe Vida Sana’ rules and regulations, or who abuse equipment in any fashion will be asked to leave immediately. 

Vida Sana is committed to providing an environment that is free from disrespectful and offensive behavior and that is a safe space for all our staff, clients, and guests, regardless of gender, race, or any other characteristics protected by law. Accordingly, harassment and discriminatory behavior amongst employees, contractors, clients, or guests will not be tolerated. Vida Sana has the right to judge behavior and respond accordingly. This right includes but is not limited to termination of a training relationship without refund to any client engaging in unacceptable behavior. 

The offending client shall pay for any damages to Vida Sana property which results from the willful or negligent conduct of said client, their guest, or their dependent child. Not all rules and regulations are listed in this Agreement. Vida Sana reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by Vida Sana.  

MISCELANEOUS

LIMITATION OF LIABILITY: You understand and agree that in order to participate in any session, class, workshop, or activity at Vida Sana that You must agree to the terms of the Liability Waiver prior to your participation. 

MEDICAL RELEASE AND CONSENT TO TREATMENT: You acknowledge that You should consult with a physician prior to beginning any exercise program and that You are not aware of any medical condition that would render You unfit to participate in a session. You will notify your Vida Sana instructor immediately of any change in medical condition, including pregnancy, as soon as reasonably possible. 

If in the subjective opinion of Vida Sana, You would be at physical risk participating in Vida Sana Sessions You understand and agree that You may be denied access to the session or until You furnish Vida Sana with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Vida Sana’ concerns and stating that Vida Sana’ concerns are unfounded. 

You agree that if you experience any symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or extreme pain, You will immediately stop exercising and inform a representative of Vida Sana of your symptoms. 

PHOTO/VIDEO RELEASE: You hereby grant Vida Sana, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Vida Sana and to use and publish these photos or videos in print and/or electronically. You agree that Vida Sana may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising, and web content.  

INTELLECTUAL PROPERTY DISCLOSURE: You understand that You may be the intended recipient of a virtual and/or pre-recorded digital session and/or educational video content from Vida Sana and that any material, video or otherwise, You receive or have access to in relation to your training is for your use only. You will not upload any videos or materials provided by Vida Sana to any online forum such as a personal website, YouTube, or social media. You also agree to not video any part of Vida Sana’ material without express written consent and to not share, copy, video, summarize, share, or reproduce in any way the materials received as they are protected under the United States Copyright Laws, including the Copyright Act of 1976.

EMAIL COMMUNICATIONS: You understand that You may, from time to time, receive email communications from Vida Sana related to private sessions and group classes, the studio, and your participation therein. By entering into this Agreement You give Vida Sana permission to email You, at the email address on file, regarding the same.

Name: ________________________________ Signature: _____________________________

Date: ______________________________________

Name and signature of parent/guardian if participant is under 18 years of age: 

____________________________________________________________________________

Emergency Contact Information:

Name: ________________________________ Relationship: ___________________________

Phone Number: ______________________________________